Returns within 30 days
Request a return within 30 days of delivery by contacting [email protected] with your order number and reason. Please obtain authorization before sending your return. Authorized returns go to Junxtion, Chemin Du Chatelot, 21210 Saulieu, France. Change-of-mind returns must be unused, unwashed, in original condition and original packaging. Sets must be returned complete. Customers returning items for a change of mind pay the cost of return shipping to France, which may be an international shipping charge. Reasonable opening to inspect a defect does not prevent a damage, defect or wrong-item claim. We cover return shipping for our errors, damaged or defective goods; customers cover return shipping for change-of-mind returns. No restocking fee applies. Following approval, refunds are returned to the original payment method within 10 calendar days; your bank’s posting time may vary.
Damaged, defective or incorrect items
Contact our support team so we can review the issue and arrange an appropriate replacement or refund. The unused and unopened expectations for ordinary change-of-mind returns do not override this process.
Contact us
Email [email protected] before returning any item. Our company address in France is also the authorized return address.